Showing posts with label WOWT. Show all posts
Showing posts with label WOWT. Show all posts
VIDEO [CC] - Deaf News: Exclusive interview with Deaf customer who is upset with McDonald's over treatment in Nebraska.
COLUMBUS, NEB -- WOWT-TV: A clash between a customer and the company: the video captured at a Columbus, Nebraska drive-through went viral recently.
Just two hours into the New Year, Jonathan Ramos arrived at the McDonald's drive-through window. His frustration in trying to place an order is evident in the use of his car horn, something, he himself, doesn't hear. It struck a nerve with one of the employees.
Video captured an employee’s response: "You can leave or I'm going to call police. Do you get that one?"
Ramos has been in Columbus for less than a year and has ordered at the McDonald’s before. He’s Deaf. Chicken pox took his hearing when he was a little boy. He doesn't read lips.
After exchanging texts and emails, WOWT 6 News met with Ramos outside the restaurant. We used a legal pad to write down any follow-up questions and answers during the interview.
He said he wanted to order a #9 - 3 or 5 piece Chicken Selects. He explained he usually types the information on his phone and then shows the order to the employee.
Because of his disability, he felt the workers were ignoring him by leaving the window.
After this exchange, Ramos said the employees need a serious lesson in dealing with hearing- impaired customers.
The owners of this McDonald's told WOWT it was a matter of misunderstanding and miscommunication. They said that earlier in the video when workers left the window on New Year's Day, they weren't discriminating against Jonathan, but getting a pen and paper to get the order.
From Jonathan Ramos' cellphone video, workers wrote this note: "You need to leave or we will call the police."
Employees did call police, saying that he refused to move forward in the drive through.
The owners tell WOWT 6 News that his minute-long video is only part of the story; that their own driver-though security cameras paint a different picture of Ramos disrupting a busy drive-through by honking his horn for nine minutes before turning his own video recorder on. Ramos disputes that account.
When asked if he thought it was all a misunderstanding, Ramos shrugged his shoulders. Ramos went on to explain that there’s no excuse for how he was treated. He plans to sue for discrimination.
I, Jonathan, am he declared sue to McDonald's Columbus, Nebraska.
For the restaurant's part, owners admit tempers flared but that neither side communicated well. They said Deaf customers usually bypass the speaker and go straight to the window to hand them a piece of paper with the order.
After the incident, the McDonald’s now keeps a pad and pen near the drive-through window in order to better communicate with the Deaf community.
Ramos hopes he's opened some eyes for every worker when it comes to dealing with those with a disability. He wishes more drive-through restaurants would add cameras near the ordering speaker so the Deaf community could easier communicate with the employees.
The McDonald's owners in Columbus say Jonathan Ramos is welcome at the restaurant any time. Source
Related McDonald's:
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Sign Language On The McDonalds TV Ads
Related Drive-Thru:
Deaf Woman's Video At Starbucks Goes Viral
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Drive Thru Invisible Driver Prank - Magic of Rahat
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COLUMBUS, NEB -- WOWT-TV: A clash between a customer and the company: the video captured at a Columbus, Nebraska drive-through went viral recently.
Just two hours into the New Year, Jonathan Ramos arrived at the McDonald's drive-through window. His frustration in trying to place an order is evident in the use of his car horn, something, he himself, doesn't hear. It struck a nerve with one of the employees.
Video captured an employee’s response: "You can leave or I'm going to call police. Do you get that one?"
Ramos has been in Columbus for less than a year and has ordered at the McDonald’s before. He’s Deaf. Chicken pox took his hearing when he was a little boy. He doesn't read lips.
After exchanging texts and emails, WOWT 6 News met with Ramos outside the restaurant. We used a legal pad to write down any follow-up questions and answers during the interview.
He said he wanted to order a #9 - 3 or 5 piece Chicken Selects. He explained he usually types the information on his phone and then shows the order to the employee.
Because of his disability, he felt the workers were ignoring him by leaving the window.
After this exchange, Ramos said the employees need a serious lesson in dealing with hearing- impaired customers.
The owners of this McDonald's told WOWT it was a matter of misunderstanding and miscommunication. They said that earlier in the video when workers left the window on New Year's Day, they weren't discriminating against Jonathan, but getting a pen and paper to get the order.
From Jonathan Ramos' cellphone video, workers wrote this note: "You need to leave or we will call the police."
Employees did call police, saying that he refused to move forward in the drive through.
The owners tell WOWT 6 News that his minute-long video is only part of the story; that their own driver-though security cameras paint a different picture of Ramos disrupting a busy drive-through by honking his horn for nine minutes before turning his own video recorder on. Ramos disputes that account.
When asked if he thought it was all a misunderstanding, Ramos shrugged his shoulders. Ramos went on to explain that there’s no excuse for how he was treated. He plans to sue for discrimination.
I, Jonathan, am he declared sue to McDonald's Columbus, Nebraska.
For the restaurant's part, owners admit tempers flared but that neither side communicated well. They said Deaf customers usually bypass the speaker and go straight to the window to hand them a piece of paper with the order.
After the incident, the McDonald’s now keeps a pad and pen near the drive-through window in order to better communicate with the Deaf community.
Ramos hopes he's opened some eyes for every worker when it comes to dealing with those with a disability. He wishes more drive-through restaurants would add cameras near the ordering speaker so the Deaf community could easier communicate with the employees.
The McDonald's owners in Columbus say Jonathan Ramos is welcome at the restaurant any time. Source
Related McDonald's:
Drive-Thru McDonalds Discrimination Deaf Driver
McDonald's Charged In Discrimination Deaf Job
Sign Language On The McDonalds TV Ads
Related Drive-Thru:
Deaf Woman's Video At Starbucks Goes Viral
Taco Bell Complains About Deaf Customers
Drive Thru Invisible Driver Prank - Magic of Rahat
Drive Thru Headless Prank - Magic of Rahat
VIDEO [CC] - Deaf News: Exclusive interview with Deaf teachers of Iowa School For The Deaf face firing: NBC report.
COUNCIL BLUFFS, IA -- WOWT: Teachers with a combined 40 years’ experience have been suspended and could be fired at the Iowa School for the Deaf. The teachers are shocked and question the motive and timing of the personnel action.
Despite a bad report card on their teaching techniques, Tina Murdoch and Tricia Tighe say they never failed their Deaf students.
"Both of us put our heart and our soul into that school. We both were there on Sunday nights," said Murdoch. Though Iowa School for the Deaf Renewed their contracts last summer, both teachers received termination notices about four months later.
Tighe said, 'I'm really upset. They gave me a contract I don't know why they're firing me.”
Tighe taught four special education students and Murdoch had a class of Deaf fifth graders both teachers received similar letters recommending termination.
The letters contain a laundry list of at least two dozen reasons why administrators feel the teachers have short comings in the classroom; among the reasons school administrators cited failure to use methods to monitor student learning, failure to demonstrate competence in content and failure to enhance academic performance.
"After 25 years they're saying I'm not meeting teaching standards that I was meeting before. It does not make any sense," said Murdoch.
Tighe’s mid semester suspension also caused elementary aged special education students to be moved into the high school. That concerns the 7-year-old’s grandmother Kitty Eisenhauer.
"She has a new teacher, a new building a new environment and she's in the with high schoolers, I don't really care for that," said Eisenhauer.
A regents spokesman tells Six On Your Side the second grade class is in the high school, but they’re in their own room with no high school students except for a well supervised 45 minute period.
They are constantly supervised and safety is of primary concern, but Kitty says moving class after removing the teacher affects a special needs seven year old. She said, "Yes I have questions about why. Were there problems because I felt they were both great teachers."
The regents who oversee Iowa School for the Deaf won't comment on personnel matters. But two teachers can't suspend their feelings and say the recommend firings are a bad sign for the Deaf students they taught. Source
Related Post: @Deaf Schools
COUNCIL BLUFFS, IA -- WOWT: Teachers with a combined 40 years’ experience have been suspended and could be fired at the Iowa School for the Deaf. The teachers are shocked and question the motive and timing of the personnel action.
Despite a bad report card on their teaching techniques, Tina Murdoch and Tricia Tighe say they never failed their Deaf students.
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"Both of us put our heart and our soul into that school. We both were there on Sunday nights," said Murdoch. Though Iowa School for the Deaf Renewed their contracts last summer, both teachers received termination notices about four months later.
Tighe said, 'I'm really upset. They gave me a contract I don't know why they're firing me.”
Tighe taught four special education students and Murdoch had a class of Deaf fifth graders both teachers received similar letters recommending termination.
The letters contain a laundry list of at least two dozen reasons why administrators feel the teachers have short comings in the classroom; among the reasons school administrators cited failure to use methods to monitor student learning, failure to demonstrate competence in content and failure to enhance academic performance.
"After 25 years they're saying I'm not meeting teaching standards that I was meeting before. It does not make any sense," said Murdoch.
Tighe’s mid semester suspension also caused elementary aged special education students to be moved into the high school. That concerns the 7-year-old’s grandmother Kitty Eisenhauer.
"She has a new teacher, a new building a new environment and she's in the with high schoolers, I don't really care for that," said Eisenhauer.
A regents spokesman tells Six On Your Side the second grade class is in the high school, but they’re in their own room with no high school students except for a well supervised 45 minute period.
They are constantly supervised and safety is of primary concern, but Kitty says moving class after removing the teacher affects a special needs seven year old. She said, "Yes I have questions about why. Were there problems because I felt they were both great teachers."
The regents who oversee Iowa School for the Deaf won't comment on personnel matters. But two teachers can't suspend their feelings and say the recommend firings are a bad sign for the Deaf students they taught. Source
Related Post: @Deaf Schools
